SHIPPING
We ship worldwide. To offer you the best service and ensure fast worldwide deliveries we ship with BRT, TNT and DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 48 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
Here are the different shipping options offered.
TABLE DELIVERY
DESTINATION COST TIME / CARRIER
-
ITALY Free 2-3 Working Days / BRT
-
express international EUROPE € 20.00 3-5 Working Days / TNT, BRT
-
express international WORLD €40.00/€ 60.00 5-7 Working Days / DHL, TNT
In your order we’ll send a number od tracking.
Important: orders received in August will be delayed and will be shipped within two weeks working days.
RETURNS AND REFUNDS
What is the returns policy?
You will have 30 days to notify and send back the package.
Submit your refund request by sending an email to customerservice@viveureyewear.com specifying your order number.
Please note: the article must be unused and in the same conditions/packaging it was received in. In case the original package cannot be used, please use an appropriate paper box. TBDE reserves the right not to accept the returned article if it does not meet these requirements.
Country. for 1 Item. Return Cost for 2 Items. Return Cost for 3+ Items
Italy Free Free €10
European Union Free Free €20
UK €15 €20 €30
Rest of the world €40 €50 €60
When will I receive the refund? Will there be additional costs to pay?
When we receive the merchandise, we will examine it and send you a notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (10 working days after receiving the returned article). We will proceed with the refund using the same method of payment used for the purchase (in case of refund on a credit card, it will take place within 30 working days, in line with credit card norms), but we will withhold delivery fees.